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Your Rights and Our Legal Commitments

sq127 operates within the boundaries of applicable law, and every term on this page exists to protect both your account and how we handle your data.

Terma PenggunaanPolisi PrivasiKeselamatan AkaunUndang-Undang Malaysia

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What Our Terms Cover and How They Apply

sq127 Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

When you open an account with us, you enter into a binding agreement governed by the terms set out on this page. These terms cover how your personal data is collected, stored and processed; how your account credentials are protected; what actions may lead to account

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suspension; and how disputes are handled. All financial activity on your account — whether you deposit via Touch 'n Go, GrabPay, Boost atau FPX — is subject to the same terms. We update these terms periodically, and continued use of the platform after an update constitutes
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your acceptance of the revised terms. If any clause is found unenforceable under Malaysian law, the remaining clauses continue to apply in full. Eligibility to use sq127 depends on local law and is available where local law permits.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

HUBUNGI PASUKAN UNDANG

Reach Us on Legal and Account Matters

If you have a question about our terms, want to request a copy of your personal data, or need to report a concern about how your information is being handled, our support team is available through the channels below. We aim to acknowledge legal enquiries within one business day and resolve them within seven.

Team online

E-mel Sokongan

Send your legal query or data request to our dedicated support address. We aim to respond within one business day and handle all correspondence in strict confidence.

Live Chat

Start a live chat session directly from your account dashboard. Our agents can escalate account-level legal questions to the compliance team on your behalf during operating hours.

Borang Aduan Rasmi

Submit a formal complaint or data-access request through our secure online form. You will receive a reference number immediately and a written response within seven business days.

BAGAIMANA KAMI MELINDUNGI ANDA

How sq127 Handles Data, Cookies and Account Security

Every measure listed here reflects how we actually operate your account and protect your data — not aspirational language.

Pengumpulan Data

We collect only the data needed to operate your account: name, contact details, payment method identifiers and session activity. We do not sell your personal data to third parties under any circumstances.

Penggunaan Kuki

Our site uses session cookies for authentication and analytics cookies to improve page performance. You can manage cookie preferences through your browser settings at any time without affecting your account access.

Keselamatan Kata Laluan

Passwords are stored as salted hashes — we never hold your password in plain text. We recommend enabling two-factor authentication from your account security settings for an additional layer of protection.

Tempoh Penyimpanan Data

Account data is retained for as long as your account remains active and for a period afterwards as required by applicable Malaysian law. You may request deletion of non-mandatory data by contacting our support team.

Permintaan Akses Data

You have the right to request a full export of the personal data we hold on your account. Submit your request via the formal complaint form or email, and we will deliver a structured data file within seven business days.

Siapa Untuk Dihubungi

For data protection matters, address your enquiry directly to our compliance team via the official support email. Include your registered account email and a brief description of your request so we can route it correctly.

Common Questions About Our Legal Terms

These questions cover the account and data rights we receive most often. If your question is not answered here, our support team can assist through live chat or email.

Access to the platform depends on local law and is available where local law permits. You are responsible for confirming that use of the platform complies with the laws applicable to you in your jurisdiction.

We collect your name, email address, contact number and payment method identifiers during account creation. This data is used solely for account operation, verification and fraud prevention — not for sale to third parties.

Yes. Submit a data-access request through our formal complaint form or by email. We will prepare and deliver a structured export of your account data within seven business days of receiving your request.

Payment method identifiers are stored in encrypted form and are never transmitted in plain text. We work with payment processors that maintain their own security standards. We do not store full card or wallet credentials on our servers.

On account closure, we retain only the data required by applicable Malaysian law for the mandatory period. Non-mandatory data is deleted. You may request confirmation of deletion by contacting our compliance team after closure.

Contact our support team via live chat or the formal complaint form with details of the inaccuracy. We will review and correct confirmed errors within three business days and notify you once the update is complete.

We may update these terms when required by law or operational change. We will notify you by email to your registered address at least seven days before material changes take effect. Continued use of the platform after that date constitutes acceptance.

Your Rights and Our Legal Commitments

Reach Us on Legal and Account Matters

E-mel Sokongan

Live Chat

Borang Aduan Rasmi

How sq127 Handles Data, Cookies and Account Security

Pengumpulan Data

Penggunaan Kuki

Keselamatan Kata Laluan

Tempoh Penyimpanan Data

Permintaan Akses Data

Siapa Untuk Dihubungi

Common Questions About Our Legal Terms

01 Adakah sq127 boleh diakses di Malaysia?

02 Apakah data peribadi yang dikumpulkan semasa pendaftaran akaun?

03 Bolehkah saya meminta salinan data yang anda simpan tentang saya?

04 Bagaimana cara sq127 melindungi maklumat pembayaran saya melalui Touch 'n Go, GrabPay atau FPX?

05 Apa yang berlaku kepada akaun dan data saya jika saya menutup akaun?

06 Bagaimana saya boleh membantah atau membetulkan data yang tidak tepat dalam akaun saya?

07 Adakah terma penggunaan boleh berubah dan bagaimana saya akan dimaklumkan?

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